Refund & Cancellation Policy

Effective Date: [Insert Date]

At Ajronova Pharmaceuticals Private Limited, we strive to ensure that our customers and distribution partners receive the highest quality products and services. This Refund & Cancellation Policy outlines the terms under which orders may be cancelled and refunds may be issued.

1. Order Cancellation

Customers may request cancellation of their order under the following conditions:

  • Orders can only be cancelled before the product has been processed or dispatched.
  • Once the order has been processed, packed, or shipped, cancellation requests may not be accepted.
  • To cancel an order, customers must contact our support team immediately via email or official contact channels.

Cancellation Request Contact:
Email: ajronova@gmail.com

Ajronova Pharmaceuticals reserves the right to accept or reject cancellation requests depending on the status of the order.

2. Refund Policy

Refunds may be issued under the following circumstances:

Eligible Refund Cases

Refunds may be approved if:

  • The order was cancelled successfully before dispatch.
  • The customer received a damaged or defective product.
  • The customer received an incorrect product different from the order.
  • The product was lost in transit and not delivered.

In such cases, customers must notify us within 48 hours of receiving the product.

3. Non-Refundable Situations

Refund requests will not be accepted in the following cases:

  • If the product has been opened, used, or tampered with.
  • If the refund request is made after the specified reporting period.
  • If the issue arises due to incorrect information provided by the customer, such as wrong shipping address.
  • For products purchased under special discounts, promotional offers, or clearance sales, unless the product is defective.

Due to the sensitive nature of pharmaceutical and healthcare products, returns may be restricted for safety and regulatory reasons.

4. Return Process

If a return is approved, customers must follow these steps:

  1. Contact our support team and provide order details and reason for return.
  2. Provide photographic proof in case of damaged or incorrect products.
  3. Wait for confirmation from our support team before returning the product.
  4. Return the product in its original packaging and unused condition.

Ajronova Pharmaceuticals will provide further instructions regarding the return shipment.

5. Refund Processing Time

Once the return is approved and the product is received (if applicable):

  • Refunds will be processed within 7–10 business days.
  • The refund will be issued through the original payment method used during the transaction.

Processing time may vary depending on the payment provider or banking institution.

6. Shipping Charges

  • Shipping charges are non-refundable, except in cases where the product delivered was damaged, defective, or incorrect.
  • If a return is approved due to a company error, Ajronova Pharmaceuticals may cover the return shipping cost.

7. Right to Refuse Refund

Ajronova Pharmaceuticals reserves the right to deny refund or cancellation requests if the request does not meet the terms outlined in this policy.

8. Contact Information

For any refund or cancellation requests, please contact us:

Ajronova Pharmaceuticals Private Limited
Email: ajronova@gmail.com