Shipping Policy – Ajronova Pharmaceuticals Private Limited

At Ajronova Pharmaceuticals Private Limited, we are committed to delivering products quickly, safely, and efficiently to our customers and distribution partners. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation of payment.

Orders are not processed or shipped on:

• Sundays
• Public Holidays
• National Holidays

If we experience a high volume of orders, shipments may be delayed by a few additional days. In such cases, customers will be notified via email or WhatsApp.

2. Shipping Locations

Ajronova Pharmaceuticals ships products across:

• All states within India

For international shipping, orders may be accepted for authorized distributors and partners. International shipping terms may vary depending on regulatory approvals and import/export policies.

3. Estimated Delivery Time

Estimated delivery time depends on the delivery location:

Location	Estimated Delivery Time
Metro Cities	3 – 5 Business Days
Other Cities	4 – 7 Business Days
Remote Areas	5 – 10 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges may vary depending on:

• Order value
• Delivery location
• Weight and size of the package

Shipping fees will be displayed at checkout before completing the payment.

In certain promotional campaigns or bulk distributor orders, free shipping may be offered.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message via email or WhatsApp that includes:

• Courier partner name
• Tracking number
• Tracking link

You can track your shipment using the provided tracking details.

6. Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact our support team immediately.

Our team will investigate the issue with the courier service and assist you in resolving the matter as quickly as possible.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If the shipping address provided is incorrect or incomplete, it may result in:

• Delivery delays
• Additional shipping charges
• Failed delivery

Ajronova Pharmaceuticals will not be responsible for orders delivered to incorrectly provided addresses.

8. Failed Delivery Attempts

Courier partners may attempt delivery 2–3 times. If delivery fails due to:

• Customer unavailability
• Incorrect address
• Refusal to accept the package

The order may be returned to our warehouse. In such cases, re-shipping charges may apply.

9. Damaged Packages

If the package appears damaged, opened, or tampered with, please do not accept the delivery.

Kindly report the issue immediately by contacting us with:

• Order number
• Photos of the damaged package

Our team will assist you with a replacement or resolution.

10. Contact for Shipping Support

For any shipping-related questions or assistance, please contact us:

Ajronova Pharmaceuticals Private Limited

📧 Email: ajronova@gmail.com
📞 WhatsApp: (To be provided)
🏢 Registered Office: (To be provided)

11. Policy Updates

Ajronova Pharmaceuticals Private Limited reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page.